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1_0884486547675_packshot_conditioner (1)

Mega-Sleek

Mega-Sleek

Après-Shampooing Lissant

L'après-shampooing lissant offre un contrôle des frisottis et une protection contre l'humidité pour tous les types de cheveux sujets aux frisottis.
Après-Shampooing Lissant
Protège les cheveux contre l'humidité Protège les cheveux contre l'humidité
Réduit les frisottis des cheveux indisciplinés Réduit les frisottis des cheveux indisciplinés
Détails
L'après-shampooing anti-frisottis Matrix Mega Sleek pour tous types de cheveux et cheveux frisottants. Cet après-shampooing lissant anti-frisottis formulé avec de l'acide oléique et de l'huile de jojoba équilibre l'hydratation de la fibre capillaire en cas de forte ou de faible humidité. Lisse et démêle instantanément les cheveux tout en éliminant les frisottis en toute saison. Les cheveux sont lisses, brillants et sans volume indésirable. Pour des cheveux sans frisottis.
Conseils d'utilisation
Après le shampooing Mega Sleek, appliquez des mi-longueurs jusqu'aux pointes, laissez agir jusqu'à une minute et rincez. Utilisez en alternance avec le masque Smoothie Supreme 1 à 2 fois par semaine. Poursuivez avec le Topcoat 96H.
Ingrédients
AQUA / WATER / EAU, CETEARYL ALCOHOL, BEHENTRIMONIUM CHLORIDE, GLYCERIN, ISOPROPYL MYRISTATE, CETYL ESTERS, AMODIMETHICONE, PARFUM / FRAGRANCE, PHENOXYETHANOL, ISOPROPYL ALCOHOL, SIMMONDSIA CHINENSIS SEED OIL / JOJOBA SEED OIL, BENZOIC ACID, OLEIC ACID, COCO-BETAINE, TETRAMETHYL ACETYLOCTAHYDRONAPHTHALENES, C11-15 ALKETH-7, VANILLIN, BENZYL ALCOHOL, LAURETH-9, SODIUM CHLORIDE, COUMARIN, TRIDECETH-12, SODIUM HYDROXIDE, CITRUS LIMON PEEL OIL, CARVONE, LIMONENE, CI 19140 / YELLOW 5, SALICYLIC ACID, CITRIC ACID, SORBIC ACID, CI 17200 / RED 33

Évaluations

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697 commentaires avec 5 étoiles.
175 commentaires avec 4 étoiles.
44 commentaires avec 3 étoiles.
9 commentaires avec 2 étoiles.
23 commentaires avec 1 étoile.

Note générale

4.6

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1 to 8 sur 948 commentaire
1 – 8 sur 948 commentaire
5 étoile(s) sur 5.

I would buy this product again and again! Smells amazing

il y a 12 jours
[This review was collected as part of a promotion.] my favorite thing about the matrix smoothing conditioner is the fact that it smells absolutely amazing and it is lightweight and it doesn’t leave your hair feeling greasy or way down. The packaging is easy to use. Obviously it speaks for itself and it absorbs so well that a little bit of product who is a long way and I use this every few days and have been using it for a month and my hair has never felt healthier and looked better. It’s got a smooth soft shine to it that isn’t greasy. It doesn’t leave my hair with flakes or dandruff. I’m obsessed with this entire line.
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matrix.com

Affiché initialement sur matrix.com

1 étoile(s) sur 5.

Bring back the old formula!

il y a 12 jours
This has been my holy grail conditioner for thick, curly, long hair for over a decade. The new formula is horrible and I will not be repurchasing. The old formula left my hair soft and managable. The new formula dries my hair our and has an overpoering scent
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 11 jours
Consumer Care Center
Thank you so much for your decade of loyalty to Matrix, and we are deeply sorry that the renovated formula has let you down. Finding a true holy grail conditioner for thick, long, and curly hair is rare and precious, and hearing that our updated formula has turned into a dry, unmanageable experience with an overpowering scent is truly heartbreaking. While the original formula has been officially discontinued, we hear your frustration loud and clear and are passing your direct feedback to our executive brand and formulation teams. We want to make this right after your years of support, so please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST).
1 étoile(s) sur 5.

Terrible new formula

il y a 12 jours
I can't believe I am here to write a bad review for a product I have used for 20+ years, but I feel like I must. I recently bought a bottle and knew the minute I opened it that something was wrong. The smell is very different and way too strong! The color and consistency is also completely different. I was hoping I got a mislabeled bottle. I searched online to see if there was a recent change in formulation and discovered that it is a completely different product. I can't say for sure how it makes my hair feel. I had to wash it off my fingers twice with soap to get the greasy feeling off so I imagine it would not have felt great on my hair. Please bring back the old formula!!
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 6 jours
Consumer Care Center
While the original formula has been officially discontinued, we hear your plea loud and clear and are escalating your direct words straight to our executive brand leadership and product development teams. We refuse to let your money go to waste after two decades of support, so please reach out to our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST). Our team will gladly process a full refund voucher for your bottle and help you find a clean-rinsing, lightweight alternative in our portfolio.
1 étoile(s) sur 5.

Terrible new formula

il y a 14 jours
It would have been nice to know the formula changed. I finished my last liter and opened the new one I had ready in the shower. I thought it had expired!! My original conditioner was white in color and the new one came out yellow!! It definitely did not perform or smell as great as the original. Extremely frustrated to research and find out the formula changed. Now I have to figure out how to return everything and spend more time and money finding a decent replacement product. I have been buying the Sleek line for well over 10 years! The hassle of refunds/returns and replacements is going to be a nightmare.
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Non, Je ne recommande pas ce produit.

No warning about NEW formula.  Black lettered Matrix is new formula.
Originally white with a great smell. Now yellow and smell is not fresh.
matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 14 jours
Consumer Care Center
Thank you so much for your 10+ years of loyalty to our Sleek line, and we are deeply sorry for the shock, frustration, and disruption this has caused to your routine. We completely understand why you thought your new liter had expired—going from a pure white, creamy conditioner with a clean scent to a yellow formula with an unfamiliar fragrance and runny performance is alarming, and you deserved clear communication on the packaging before opening it in the shower. We hear you loud and clear on how exhausting and frustrating it is to research, start from scratch, and deal with the "nightmare" hassle of returns. We want to remove that stress for you entirely. You do not have to battle complicated store return processes on your own—please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST).
1 étoile(s) sur 5.

Awful new formulation

il y a 15 jours
The new formulation is awful. The conditioner with Shea butter used to be the most amazing detangler and softened my hair, but this new formulation does none of that and is worse than the regular drugstore conditioners. And it smells awful.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 14 jours
Consumer Care Center
We are deeply sorry to hear that the updated Mega Sleek conditioner has let you down so completely. The original Shea Butter formula was beloved specifically for its rich slip, effortless detangling, and deep softening power, and hearing that our new Jojoba Oil formulation performs worse than everyday drugstore alternatives while carrying an unpleasant scent is heartbreaking. While our intention was to transition to a 100% vegan formula, we hear your frustration loud and clear: removing Shea Butter stripped away the exact benefits that made this product a salon staple. We are passing your direct feedback straight to our formulation team, and we want to ensure you are taken care of. Please contact our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST).
5 étoile(s) sur 5.

I’ll buy it again

il y a 19 jours
[This review was collected as part of a promotion.] I loved this shampoo. It definitely helped with the frizz I’ve been experiencing. It smells great and lasts for days after use but it can be overpowering if you’re not used to strong fragrances.
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matrix.com

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1 étoile(s) sur 5.

New Formula Is absolutely horrible!’

il y a 28 jours
The new formula is absolutely horrendous. It is no longer shiny, smooth and bouncy. I have used the old formula ever since it came out and I cannot believe that matrix changed it. After reading so many reviews online on Reddit on Facebook on Instagram it is a huge miss for matrix! Please bring the old formula back! I have 2 L bottles that are just garbage at this point. My hair has looked so horrible since moving to the new formula. I have no shine. I have breakage. I have frizz instantly absolutely frustrating. This is for both the shampoo and conditioner.
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Non, Je ne recommande pas ce produit.

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matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 25 jours
ccc
We are deeply sorry that the new Mega Sleek formula has caused instant frizz, dullness, and breakage on your hair, especially after using the original from day one and investing in two full liter bottles. We hear you and the community feedback across Reddit, Instagram, and Facebook loud and clear—this renovation missed the mark for our most devoted customers, and we are escalating your comments directly to executive leadership. We refuse to let your two liter bottles go to waste, so please contact our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can help you find a bond-strengthening alternative to restore your hair's health and shine.
1 étoile(s) sur 5.

New formula is awful.

il y a 29 jours
Dedicated Matrix Mega-Sleek Conditioner user here - been buying this for YEARS. New formula is awful - doesn’t have the ‘slip’ or moisturizing quality of the old formula. Terrible.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 27 jours
Consumer Care Center
Hey there, hair bestie! 💙 First off, thank you for being a loyal Matrix family member for years—we truly appreciate you. I hear you loud and clear about the new Mega-Sleek formula. That signature "slip" and deep moisture are everything when you're fighting frizz, so I completely understand your frustration. While I can't change the formula directly, I'd love to help you find a new routine or styling cocktail that gives you that exact smooth, sleek finish you miss. Reach out to our team directly so we can make this right for you! ✨
1 – 8 sur 948 commentaire

Évaluations

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Sélectionner une ligne pour filtrer les commentaires
697 commentaires avec 5 étoiles.
175 commentaires avec 4 étoiles.
44 commentaires avec 3 étoiles.
9 commentaires avec 2 étoiles.
23 commentaires avec 1 étoile.

Note générale

4.6

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Sélectionnez pour évaluer l'article à 1 étoile. Cette action ouvrira le formulaire de soumission.
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9 to 38 sur 948 commentaire
9 – 38 sur 948 commentaire
1 étoile(s) sur 5.

Disappointing

il y a un mois
Like others my family and my wife’s salon have been using this product for years. This new formula is a completely different product and should be marketed as such. We miss the old formula and likely will stop using this new product. If you do decide to change back, or sell an additional product closer to the old formula we may never know. Disappointing.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 28 jours
Consumer Care Center
We are passing your direct feedback about marketing transparency and professional salon impact straight to our executive brand leadership team. We value your family and salon partnership tremendously, and we want to ensure you are taken care of. Please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST). Our team will gladly assist you with a refund voucher for any unused stock and make sure your salon's voice is formally registered in our product development logs.
1 étoile(s) sur 5.

New Formula is BAD - Don't waste your $

il y a un mois
The new formula is terrible. It smells bad, the consistency is runny, and it does NOT detangle. Bring the old formula back.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a un mois
ccc
We are deeply sorry to hear that the updated Mega Sleek conditioner let you down with its runny consistency, overpowering scent, and lack of detangling power. When we transitioned to a 100% vegan formula, we replaced our rich Shea Butter base with lighter Jojoba Oil and introduced a new fragrance, but we recognize that this shift stripped away the thick slip and effortless detangling our customers loved. While the original formula has been officially discontinued, we hear your demand loud and clear and are passing your direct feedback to our product team. We want to make things right for you, so please reach out to our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can process a full refund voucher and help guide you to a rich, easy-detangling alternative, such as our deeply moisturizing Food For Soft line.
1 étoile(s) sur 5.

New Formula is Awful - Please Go Back to the Old!

il y a un mois
I am so disappointed they changed this conditioner. I've been consistently using it for years, and loved everything about the old formula. It smoothed and moisturized my hair so nicely, got rid of my tangles, and I loved the scent. The new formula does NOT smooth or detangle, and the scent is horrible. PLEASE PLEASE PLEASE go back to the old formula, or I'll unfortunately have to search for a new conditioner.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a un mois
Consumer Care Center
Thank you for being such a loyal, consistent user of Matrix for years, and we are so truly sorry to hear how disappointed you are with the updated Mega Sleek conditioner. When we renovated the line to be 100% vegan, we replaced the original Shea Butter base with Jojoba Oil and introduced a new, warmer fragrance profile. However, we recognize that this shift stripped away the effortless slip, deep moisture, and subtle scent you relied on, leaving your hair tangled and unmanaged. While the original formula has been officially discontinued, we hear your plea loud and clear and are passing your feedback directly to our brand leadership team. We want to take care of you, so please reach out to our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST).
5 étoile(s) sur 5.

Smells AMAZING!

il y a un mois
[This review was collected as part of a promotion.] These are by far my daughter’s favorite shampoo and conditioner to use. They make her hair so smooth and she said they smell heavenly!! If you are looking for a new conditioner this is definitely worth it!
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matrix.com

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4 étoile(s) sur 5.

No More Dry & Damaged Curls

il y a un mois
[This review was collected as part of a promotion.] This conditioner has been an absolute god send this summer. Like most cult headed people, my girls get extremely dry during the summer month due to the heat, chlorine in pools, and salt water. However, this conditioner gives my curls slip and moisture needed in between wash days and after shampooing. Detangling my curls this summer has been much easier!!
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matrix.com

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1 étoile(s) sur 5.

New formulation is terrible and ineffective!

il y a un mois
I have used both the Matrix Mega Sleek shampoo and conditioner for over a decade but the new formula is not at all comparable. I'm so disappointed! The conditioner does not have any smoothing or sleek effect. Comparing the results I'm used to with old formulation to now using the new reformulation, my hair now looks frizzy, dull, and not at all smooth. Once styled, my hair definitely does not have the same shine or finish that the old formula left it with. It also does not feel moisturized or nourished after using the reformulation and is markedly more tangled. Additionally, the conditioner itself and the scent it leaves in the hair is *extremely* vanilla-y and kinda cheap/off-putting, a huge departure from the old formula. I had stocked up at a liter sale without realizing Matrix had reformulated (an indication/label would have been nice). I will definitely be returning and looking for something significantly more effective and that doesn't have an artificial baked good scent.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a un mois
ccc
Thank you so much for being a loyal user of Matrix Mega Sleek for over a decade, and we are deeply sorry for the disappointment and frustration this reformulation has caused you—especially after stocking up during a liter sale. You raise a very fair point regarding packaging transparency: when a product undergoes a major overhaul in both performance and fragrance, our customers deserve clear labeling so they know what to expect before buying in bulk. In our shift to a 100% vegan formula, replacing Shea Butter with Jojoba Oil and introducing a warm gourmand fragrance (which carries strong vanilla, caramel, and sweet notes), we recognize that the rich moisture, effortless slip, and subtle salon finish you relied on for ten years were lost. Seeing your hair left frizzy, dull, tangled, and smelling like a sweet baked good is far from the professional quality you expect from us. We completely support your decision to return your liter bottles. If you experience any issues or pushback returning them to your retailer, please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST). We will make sure your return is handled smoothly, issue a direct refund voucher if needed, and share your feedback on packaging transparency and fragrance directly with our brand leadership.
2 étoile(s) sur 5.

Go Back to the original formula- So dissapointed

il y a un mois
As others have noted - I do not like the new formula...please go back to Shea butter/Old formula......the smell is too strong and the results are NOT as good as the old formula. Been using the old formula conditioner for the last 8+years. Really BAD change.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

2 étoile(s) sur 5.

Please go back to old formula!!!

il y a un mois
I've been using this conditioner for probably the last 20 years (along with the shampoo) I just opened a new liter and what happened to the formula? I don't like all the perfume smell - please go back to the old formula. The product seems to work well as always. Why fix something that was working so well to add a bunch of unnecessary perfumes????
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matrix.com

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Réponse de matrix.com :
il y a un mois
Consumer Care Center
Thank you so much for your 20 years of loyalty to Matrix Mega Sleek. We are glad to hear the conditioner is still performing well for your hair, but we are deeply sorry that the strong new caramel-pistachio fragrance is so overwhelming. We hear your feedback loud and clear about preferring the subtle, clean scent of the original formula, and we are passing your comments directly to our product development team. Please contact our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can assist you directly and help you find a high-performing alternative in our lineup with a milder scent.
1 étoile(s) sur 5.

FORMULA CHANGE! Stinky and doesn’t work as well.

il y a un mois
DO NOT BUY-it changed! I’ve been loyal to this shampoo/conditioner for the last few years. The new formula has a very strong scent that is unpleasant and lingers for a long time. It also gives me a headache. The formula also does not condition as well and I had to use a second conditioner to get adequate results. I will be returning my brand new 33.8 ounce bottles.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a un mois
Consumer Care Center
Thank you for sharing your experience, and we are so truly sorry to hear about the unpleasant reaction you had to our new formula. Experiencing a lingering scent that causes headaches—and having to use a second conditioner just to get basic results—is completely unacceptable, especially for a loyal customer who purchased our large 33.8-ounce liter bottles. When we renovated the Mega Sleek line to be 100% vegan, we replaced the original rich Shea Butter with Jojoba Oil and introduced a new, warm fragrance profile. However, we recognize that this updated scent can be overwhelming and that the lighter formula lacks the deep conditioning performance you relied on for years. We completely support your decision to return your new liter bottles. If you encounter any issues returning them to your point of purchase, or if you would like personal assistance, please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST). We will make sure your experience is handled properly and share your feedback directly with our product team.
5 étoile(s) sur 5.

Recommend

il y a 2 mois
[This review was collected as part of a promotion.] this conditioner works really well on my hair. It keeps my hair soft, hydrated, and smooth while helping reduce frizz. I like that it’s lightweight and doesn’t weigh my hair down. It also has a lovely scent, and my hair feels healthier and easier to style after using it.
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matrix.com

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5 étoile(s) sur 5.

Matrix Mega Sleek Made Me Love My Hair Again

il y a 2 mois
[This review was collected as part of a promotion.] Matrix Mega Sleek Made Me Love My Hair Again I received the Matrix Mega Sleek Smoothie Supreme Mask, Smoothing Conditioner, and Smoothing Shampoo complimentary from Influenster, and I am genuinely blown away by how well they worked for my hair. I have a mix of 2C, 3A, 3B, and 3C curls that are high‑porosity, often dry, and now more than 50 percent white. The new coarse texture has made my curls feel unruly and harder to manage, and it’s been tough to feel like myself as the gray has come in. These products changed that for me. My curls were soft, shiny, and bouncy, and they popped in a way I haven’t seen in a long time. I was worried the line might leave buildup, but it didn’t at all. Everything rinsed clean, and my hair felt hydrated instead of coated. On the rare days I wear my hair straight, this line impressed me even more. Nothing has kept my frizz under control the way Mega Sleek has. The smoothness lasted, the shine stayed, and my hair didn’t puff out by midday. I loved these products so much that I immediately purchased the Mega Sleek Anti‑Frizz Topcoat Serum. It was the perfect finishing touch. Matrix Mega Sleek didn’t just make my hair look better. It made me feel like me again. Highly recommend for anyone with curls, high porosity, or coarse grays who wants softness, shine, and real frizz control.
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matrix.com

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1 étoile(s) sur 5.

Severely disappointed

il y a 2 mois
I absolutely loved this conditioner for YEARS. I have very fine and long hair but it’s naturally curly/wavy, and this was the only thing that would keep my hair from looking like a frizzy half curly half straight mess. I am SO disappointed they changed the formula so drastically as the results I got from my latest bottle has me turning away from this line forever. I was skeptical but optmistic after reading some reviews of others who used to love this conditioner before the formula change. Some said the smell was awful - I don’t mind the smell so much, but I do prefer the more subtle scent of the old formula. Surely this new formula couldn’t be THAT bad, right? Unfortunately I was wrong. My hair felt so incredibly dry after showing with this and the texture was just awful. My hair felt like hay when it used to feel so silky and smooth. Now starts the frustrating journey of trying to find a different conditioner that actually works for me, but one thing is for sure - I will never be purchasing this conditioner again, and it breaks my heart.
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Non, Je ne recommande pas ce produit.

matrix.com

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Réponse de matrix.com :
il y a 2 mois
Consumer Care Center
Thank you so much for sharing your heartfelt story with us. As someone with fine, long, and naturally wavy/curly hair, finding that one "holy grail" product to tame frizz and define your curl pattern is rare, and we are so truly sorry that our new formula broke your heart and left your hair feeling dry and like hay instead of silky smooth. When we renovated the Mega Sleek line to be 100% vegan, we replaced the original rich Shea Butter with a lighter Jojoba Oil base. While this was intended to provide weightless smoothing, fine curly and wavy hair often relies on the deep, protective lipid barrier that Shea Butter provided to lock in moisture and align natural wave patterns. Without it, the new formula can leave delicate, porous strands feeling stripped and straw-like rather than hydrated. We hear your frustration completely and want to take care of you. Please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can issue a full refund voucher. If you are open to recommendations for your fine, wavy texture, our team would also love to help you transition to a formula that brings back that silky softness—such as our A Curl Can Dream line for curl definition or our Food For Soft line for deep, weightless hydration.
3 étoile(s) sur 5.

It's ok

il y a 2 mois
[This review was collected as part of a promotion.] The packaging is nice. It smelled good and left my hair soft without residue. But it was hard to remember not to add it to my roots. I didn’t notice any issues if I did though.
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matrix.com

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Réponse de matrix.com :
il y a 2 mois
Consumer Care Center
Thank you so much for sharing your feedback with us! We are absolutely thrilled to hear that you love the packaging, enjoyed the scent, and that the conditioner left your hair feeling soft and free of any heavy residue. It is also wonderful to hear that even when you accidentally applied it to your roots, you didn't experience any issues with heaviness or buildup, which is a great testament to the weightless slip of our new Jojoba Oil-infused formula. While we generally recommend focusing conditioner on the mid-lengths to ends to keep your roots as voluminous and fresh as possible, you can absolutely rest easy knowing that the lightweight formula is forgiving if a little bit makes its way to the top. If you ever have any questions or need styling tips to get the absolute most out of your Mega Sleek routine, please don't hesitate to reach out to our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST)—we are always here to help!
1 étoile(s) sur 5.

Terrible

il y a 2 mois
Terrible new formula. Been using matrix sleek for 20 years. Love it but this new formula is not good. Leaves hair very greasy.
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Non, Je ne recommande pas ce produit.

matrix.com

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Réponse de matrix.com :
il y a 2 mois
Consumer Care Center
Thank you so much for being an incredibly loyal, 20-year user of Matrix Sleek, and we are deeply sorry that the renovated formula has let you down. We completely understand your disappointment, especially since the previous formula was a staple for you for two decades. In our recent transition to a 100% vegan formula, we replaced the original Shea Butter with a lighter Jojoba Oil base; however, we recognize that on certain hair types, this new blend can sit heavily on the hair shaft, leaving it feeling greasy and weighed down rather than clean and smooth. Since this experience is far from the professional salon results you deserve, we want to make this right. Please contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can personally help you find a lighter, more suitable smoothing alternative from our collections.
1 étoile(s) sur 5.

Terrible update to the formula

il y a 2 mois
I’ve been an avid Mega Sleek user for over 20 years. I have long, thick hair and this product has been amazing until recently. It is obvious that the formula has changed, and now there are dyes in it (not sure why that would be necessary for hair product). I now dread brushing my hair after using the conditioner. My hair doesn’t feel soft, feels super dry and tangled. Please change back to the original formula. Unfortunately with the new formula, I can no longer use your product.
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Non, Je ne recommande pas ce produit.

Left is the original product, and right is the updated product
matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 2 mois
Consumer Care Center
Thank you so much for sharing your feedback as an incredibly loyal, 20-year user of Mega Sleek. We are so sorry to hear that the new formula is causing your long, thick hair to feel dry, tangled, and difficult to brush. We understand how frustrating it is when these aesthetic additions and the shift from Shea Butter to Jojoba Oil make a holy grail product unusable for you. While we cannot change the formula back, we hear your frustration loud and clear and are passing your valuable feedback directly to our product development team. To ensure you aren't left with a product that doesn't work for you, we would love to help you get a refund. Please feel free to contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can make this right.
5 étoile(s) sur 5.

Hydrating Conditioner — Highly recommend!

il y a 2 mois
[This review was collected as part of a promotion.] My hair has been so much softer since I started using this conditioner in my routine. I love the packaging too, it’s easy to dispense the perfect amount. My hair feel lightweight, soft, and healthy. I highly recommend if you have been looking to try a new hydrating conditioner.
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matrix.com

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1 étoile(s) sur 5.
il y a 2 mois
The new formula does not work near as good as the original shea butter formula! Please switch it back this has been my go to for 20 years!! It smelt amazing and de tangled so easy. The new formula makes my hair feel dry and does not de tangle.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 2 mois
ccc
We hear you, and we are so incredibly sorry. Having a favorite product you've trusted for 20 years change on you is so disappointing, especially when it leaves your hair feeling dry and tangled instead of soft and manageable. We take your feedback very seriously. We are sharing your experience directly with our Product Development team so they know how much the original shea butter formula, scent, and detangling slip are missed. In the meantime, to help get that effortless slip back, we highly recommend misting our Color Fanatic Multi-Tasking Leave-In Spray onto your damp hair post-shower to melt away knots and restore silkiness. Thank you for being such a loyal part of our Pureology family for two decades. Your honesty means the world to us! 💜
1 étoile(s) sur 5.

Terrible!

il y a 2 mois
I am so disappointed in this new formula. I don’t like the strong smell- .like I’ve got coconut scent sunscreen in my hair.. I’ve used this product for over 15 years. I feel like I’ve been bamboozled. Why did you make this change? The results of using the new conditioner is not the same. My hair is now flat without body, unlike the previous formula. Can I get a refund? Or can you send me the old formula?
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 2 mois
Consumer Care Center
Dear valued customer, thank you so much for your fifteen years of loyalty, and we are deeply sorry that our updated Mega Sleek formula has let you down. To transition to a 100% vegan formula, we replaced the original Shea Butter with Jojoba Oil and introduced a new warm caramel-pistachio fragrance, which can carry a tropical, coconut-like scent that we understand is overwhelming for some. While we no longer manufacture or stock the original formula, we want to make this right for you. Please feel free to return the bottle to your original retailer for a full refund, or contact our Matrix Consumer Care team directly at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can help you find a better alternative, such as our lightweight Food For Soft hydrating line.
4 étoile(s) sur 5.

Hydrating and less frizz

il y a 2 mois
[This review was collected as part of a promotion.] I’ve been using this conditioner along with the smoothing shampoo. I have wavy hair, and typically after I wash my hair, it gets frizzy almost immediately. After using this the last month, I’ve definitely noticed a reduction in frizz after washing and especially the next day. I’ve also found that the longer you use this line, the better it works. It looks shinier and feels more hydrated. The shampoo and conditioner bottles are almost identical, and I’ve definitely confused them a couple times in shower, so I’d recommend differentiating them a little more.
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matrix.com

Affiché initialement sur matrix.com

1 étoile(s) sur 5.

25/50

il y a 2 mois
What did you do?! Why would you change the formula on the shampoo and conditioner when it was wonderful from the start? The new formula is not nearly as good as the original and we are highly disappointed. The price went up and the results went down. Bring back the old formulas!
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 2 mois
ccc
We are so incredibly sorry for the disappointment and frustration! We know how upsetting it is when a routine you’ve loved and relied on for years changes, especially when you feel the price has gone up while the results have gone down. Our formula updates are typically made to meet new global clean-beauty regulations and to upgrade our active ingredients, but we clearly missed the mark for you. There is nothing worse than losing the beautiful results you used to get, and we hear your call to bring back the original formulas loud and clear. We are sharing your feedback directly with our executive and product teams today. Thank you for your honest and passionate feedback—our long-term customers are the heart of , and we truly appreciate you speaking up. 💜
1 étoile(s) sur 5.

If it’s ain’t broke, DON’T CHANGE IT & CHARGE MOR

il y a 2 mois
I LOVED the original formula and have used it for years… the new formulas leaves my hair stringy, limp, and lifeless. The old formula was thicker and more moisturizing, and it always left my hair shiny and soft. If you want to make a new product and charge more, then leave the old one alone and sell BOTH.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 2 mois
Consumer Care Center
We hear your frustration completely, and you make an incredibly smart point. Having a formula that used to make your hair feel thick, shiny, and soft suddenly leave it feeling limp and lifeless is so disappointing—especially when you've been a loyal fan for years. Your suggestion to keep the classic formula available alongside new innovations makes total sense, and we are sharing this feedback directly with our brand leadership and product teams. We want to hear what our long-term community thinks, and your voice is so important to us. Thank you for your honesty and for sticking with us over the years. We truly hope we can win back your trust! 💜
5 étoile(s) sur 5.

Smells amazing

il y a 2 mois
[This review was collected as part of a promotion.] The conditioner has a nice fragrance and spreads easily though my hair. It made my hair feel smoother and more manageable, though it needed to use it regularly for the best results
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matrix.com

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5 étoile(s) sur 5.

If you’re looking for frizz control…

il y a 2 mois
[This review was collected as part of a promotion.] Before I even put this in my hair the smell took me to the beach with a hint of “62”. I’ve used this and the shampoo until there wasn’t hardly any left. This conditioner is creamy and somewhat of a thick texture. I start about midway down my hair and work the conditioner down and then rinse. This conditioner combined with the matching shampoo leaves my hair freeze free every time.
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matrix.com

Affiché initialement sur matrix.com

1 étoile(s) sur 5.

Inferior to the old formula

il y a 3 mois
What a disappointment and an inferior product. I have been using Mega Sleek conditioner (with Shea Butter) since back when it was called Sleek Look, so at least over a decade. I was thrilled when I finally found the Shea butter formula because it was the only conditioner that gave my hair enough moisture, slip, and sleekness without making it feel filmy or dried out like hay. Back before I found the old Mega Sleek with Shea butter conditioner, I had probably spent thousands of dollars trying to find just the right conditioner for my mixed hair type that I straighten regularly. This new formula with jojoba oil makes my hair feel filmy, limp, and (ironically) dry simultaneously. It’s yellow and runny, has an overpowering unnatural scent, and doesn’t absorb into my locks like the old formula. Worst of all, it doesn’t leave my hair bouncy, shiny, or flowing like the old shea butter formula. Why change a good thing? Why not split this line into two options to keep offering the old formula alongside the new? I now fear I’ll need to spend thousands more dollars in wasted conditioners searching for something else to replace the Mega Sleek conditioner I used to love. Bye Matrix; You lost my loyalty.
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Non, Je ne recommande pas ce produit.

matrix.com

Affiché initialement sur matrix.com

Réponse de matrix.com :
il y a 2 mois
Consumer Care Center
We are so incredibly sorry to have let you down. Being a loyal part of our Matrix family for over a decade means the world to us, and it breaks our hearts that the new jojoba formula doesn't provide the deep moisture, slip, and bounce your hair loved. We hear you loud and clear, and we are sharing your feedback about keeping both options directly with our team.
4 étoile(s) sur 5.

My hair looks great after using this product

il y a 3 mois
[This review was collected as part of a promotion.] I have been using the conditioner and I noticed it makes my hair look more soft and it reduces frizz my hair is easy to manage after it gets dry, it leaves a good smell on my hear for all day I believe it works better in humidity weather.
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matrix.com

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4 étoile(s) sur 5.

Not too heavy and leaves hair smooth

il y a 3 mois
[This review was collected as part of a promotion.] Very light conditioner but great at keeping my hair smooth. My hair feels so soft even after just rinsing it. Smells just like the hair mask and it lingers post-shower as well. The only downside for me is that I have very long hair so I basically used up half the bottle in one week. Unfortunately because of how much conditioner I would use I wouldn’t have this product in my budget for repurchasing but I still recommend it since it performs really well even at day 2 hair.
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matrix.com

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5 étoile(s) sur 5.

Smooths frizz, adds shine, and leaves hair soft without weighing it down.

il y a 3 mois
[This review was collected as part of a promotion.] This conditioner leaves my hair feeling soft, smooth, and easy to manage. It rinses out clean without leaving any heavy residue and helps reduce frizz while adding noticeable shine. My hair feels hydrated and looks healthier after each use.
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matrix.com

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5 étoile(s) sur 5.

Fantastic

il y a 3 mois
[This review was collected as part of a promotion.] I loved this hair conditioner; it leaves a wonderful scent and makes my hair soft and silky. I highly recommend it, and using the whole line is fantastic!
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matrix.com

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5 étoile(s) sur 5.

Frizz fighter

il y a 3 mois
[This review was collected as part of a promotion.] Wow! This Matrix smoothie mask is amazing! The smell was wonderful but not overpowering. The formula was easy to apply to my hair and rinsed easily. It helped with the frizz of my hair, and made my long hair easy to brush after my shower. My hair feels clean and soft, and I'm able to use less products in my hair for frizzyness.
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matrix.com

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1 étoile(s) sur 5.

Not the same

il y a 3 mois
I have been using this conditioner since I was 20 and now the formula has changed I never had a problem with the old one but this one made me break out and doesn’t feel the same at all definitely changing to a different company this sucks
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Non, Je ne recommande pas ce produit.

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Utile?
Réponse de matrix-canada :
il y a 3 mois
BEC
We are sorry about your experience with our Mega Sleek, Smoothing Conditioner. We want to assist, therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
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Foire aux questions

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