Matrix So Silver Purple Conditioner for Blonde Hair

Thank you for taking the time to let us know, even though you didn't initially want to comment. Hearing that a customer who has trusted our brand for years now finds the new conditioner nauseating and unwearable is a hard truth, but it is feedback we genuinely need to hear. We updated our fragrance to a warm gourmand profile and swapped our rich Shea Butter base for a lighter Jojoba Oil blend, but we hear your frustration loud and clear: the new scent comes across as an overpowering, artificial "fruit punch" sweetness, and the formula leaves behind a frustrating, slimy film that refuses to rinse clean. A shower routine should be a relaxing pleasure, not an unpleasant struggle against strong smells and slimy residue. Please rest assured that we are documenting your direct words and escalating them straight to our product development and fragrance teams. We do not want you stuck with a product you dread using, so please reach out to our Matrix Consumer Care team at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST).

We are deeply sorry that the updated So Silver Conditioner failed to give you the bright shine you loved and left an unattractive color cast on your hair, especially after years of daily compliments. You make a completely fair point that such a significant formula change—adding direct violet pigments and ceramides—should have been clearly marked on the bottle. For delicate, white, or porous hair, these added pigments can grab too intensely, creating a dull or muddy hue instead of a clean, reflective finish. We hear your frustration loud and clear and are passing your feedback on packaging transparency and tone straight to our product team. Please contact our Matrix Consumer Care hotline at 1-888-777-6396 (Monday–Friday, 9:00 AM – 5:30 PM EST) so we can process your full refund voucher and help restore your hair's shine.

We are truly sorry to hear about your experience and how it has affected your confidence. We hear your feedback regarding the formula's strength and would love to help you find a solution to restore your hair's natural glow—please call us at 1-888-777-6396.

Hi there, that sounds incredibly frustrating and disheartening! It's truly disappointing when a product designed to fix brassiness actually makes your blonde hair more brassy, and then to lose a favorite like "Brass Off" that actually worked for you... we can only imagine how difficult it must be to find a replacement. It's completely understandable that you're feeling this way, and we hear your plea loud and clear.

Thanks for reaching out to Matrix! We're sorry to hear you're not completely satisfied with our So Silver Purple Pigmented Conditioner. If you would like assistance with your purchase or with choosing a more suitable product, we encourage you to go to our website and chat with a Hair Specialist. We are available Monday to Friday from 10 AM to 9 PM EST and on Saturday and Sunday from 12 PM to 8 PM EST. We look forward to assisting you!

Hi Marg70. Thank you for reaching out about So Silver Purple Conditioner. We are sorry to hear this conditioner didn't work out. Please be assured that your feedback is valuable to us, and we will share it with the appropriate team. We hope you will continue to enjoy other products within the Matrix line.

We are truly sorry to hear of your extreme disappointment with the new formulation of the shampoo and conditioner you've faithfully used for years. It's completely understandable to be upset when a beloved product changes, especially one that brought you so many compliments on your silver hair. We sincerely apologize that this change missed the mark for you, and we deeply value your honest feedback.