Matrix Canada, a division of L’Oreal Canada Inc. ("we", "us", "our") is committed to protecting the privacy of the personal information you provide to us. Please take a moment to read the details of our privacy statement which outlines the type of information collected on our websites, or when you submit it to us and how we use and protect it.
Non-Personal Identification Information
Non-personal information is information concerning the manner in which you access our websites. This information includes the type of browser you use, your computer’s operating system, the name of your Internet Service Provider as well as the pages you visit and links you click. Non-personal information is automatically collected when you access our websites.
Non-personal information is also used to diagnose problems with our servers, gather broad demographic information and to administer our website. Such information does not allow us to personally identify you.
We also collect site measurement statistics through the use of Sagemetrics for our sites in an effort to continuously enhance your browsing experience. We may use Internet tags, navigational data, log file data, redirect tags and/or web beacons to enhance your Internet experience. This information is collected anonymously and used in the aggregate to help us provide you with the best browsing experience possible. In addition, we continuously strive to improve the way in which we promote our sites, and as such may measure the effectiveness of our promotional efforts by tracking what you clicked on to arrive at our sites.
Purpose and Consent
We will not collect, use or disclose personal information without your express consent, that may be given by you in writing, verbally, electronically. Please do not provide us with your personal information if you prefer that we do not collect, use or disclose your personal information. Furthermore, if you do not consent to any of these terms, please do not submit any personal information to us. The submission of your personal information or update constitutes your consent to the use of your personal information for these purposes. The purpose for which your information is collected will be identified and your information will be used only for the purpose for which it is collected unless we further obtain your consent. If you choose not to provide us with any such information, it might prevent you from participating in various promotional offers or receiving product updates and we may not be able to provide you with the product, service or information you requested.
Collection of Personal Information
Your personal information is unknown to us unless you voluntarily submit it. When you register with one of our divisions or brands, for example to enter our contests, join our mailing lists or become our privileged customer, you may be asked for personal information such as, but not restricted to, your contact information (name, telephone numbers, e-mail address, mailing address), date of birth, product and/or cosmetic concerns, which brands and products you use, security information (user name and password). You may also be asked additional marketing-related questions by completing questionnaires, surveys and profile data to help us better understand your needs and those of potential customers. You may also be requested to give your delivery and billing address, credit card number and expiration date when you place an order.
Furthermore, if you choose to submit to us your picture in order to try our products on-line, we reserve the right to send you an e-mail to notify you when your picture is finally ready for viewing on our Website. To be approved, your picture must be consistent with our corporate policy and image. Any picture that is found to be indecent, obscene, close to pornography or not in conformity with our corporate policy or image, will not be published on our website, at our entire discretion. Your photography will not be returned.
Collection of Information from Children
You must be thirteen (13) years of age or older to register with us. We do not knowingly collect any personal information from children under the age of thirteen. However, if children under the age of thirteen provide us with personal information, upon written request by a parent or legal guardian, we will delete this information from our files.
Use of Personal Information
Disclosure of Personal Information
Limiting Collection, Use or Disclosure of Personal Information
We limit our collection of personal information to what is reasonable under the circumstances. Your data will only be used and disclosed for the purposes identified to you.
Retention of Personal Information
We keep your personal information as long as it is needed in order to fulfill the purposes to which you consented to and always for a reasonable period of time. We will make sure that your information is updated regularly, in order to maintain its accuracy and completeness.
Should we keep a file concerning you, we take all security and safety measures and reasonable precautions as are appropriate to ensure the confidentiality of your file and protect your personal information both online and offline.
Openness and Access
If you have already submitted personal information and would like us to remove it from our records, or if you no longer wish to receive communication from us and would like to unsubscribe, or if you have registered to one of our online privileged member websites and would like to deactivate your accounts you can send such requests and all other comments or enquiries to us at any point by writing to Matrix Privacy Officer, Legal Affairs, L'Oreal Canada Inc., 1500 University Street, Suite 600, Montreal, Quebec, H3A 3S7. In order to answer your request, you will need to indicate the name of the division (Matrix) as well as your full personal information. We will respond to your request within a reasonable time.
At any time, you may also access your file and the personal information held by us, review it, modify it, or correct it, by also sending us a written request or reach us directly at 1-888-422-MTRX (1-888-422-6879).