Terms of Use

Term of use L'Oréal Canada Inc. (we, us, our) welcomes you to its web sites. You should carefully read the following terms of use (Terms of Use) before using them. By accessing or using our web sites, you agree to be bound by these Terms of Use. While surfing on our web sites, you recognise, acknowledge and accept all the Terms of Use set forth herein.

Only we, at our sole discretion and without any notice, can modify these Terms of Use and you are responsible for regularly reviewing these Terms of Use. If you do not agree with the Terms of Use, please do not use this web site. GENERAL REMARK Unless otherwise specified, our web site is for your personal and non-commercial use and for purely informational and entertainment purposes. We offer no guaranty to the longevity of our web sites and reserve the right to terminate them at any moment, at our sole discretion and that without notice. We assume no responsibility for any prejudice or drawback resulting from the termination of a web site. USE OF SITE You may display a web site and, subject to any expressly stated restriction or limitation relating to specific content, electronically copy, download and print hard copy portions of the content from the different areas of a web site exclusively for your personal and non-commercial use. Harassment in any manner or form on this web site or any of our web sites, including e-mail and chat rooms or the use of obscene or abusive language is strictly forbidden. Impersonation of others, including our employees, hosts, or representatives or other members or visitors of this web site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on our web sites or use our web sites to solicit others to join or become members of any other commercial online service or other organisation. TRADE-MARKS AND COPYRIGHTS The entire content of our web sites, including but not limited to texts, designs, graphics, interfaces, or code and the selection and arrangement thereof (the "Content"), is our property and is protected by copyright and the reproduction, copying, publication, retransmission, communication or use in anyway of the Content is strictly forbidden without our prior written consent. All trade-marks, registered or not, service marks and trade names (collectively the "Marks") are our property, or the property of other owners who have granted us the right and licence to use such Marks. The following are some of our trade-marks: L'Oréal Paris, Redken, L'Oréal Professionnel, Biotherm, Lancôme, Vichy, Maybelline, Garnier, Ombrelle, Natural Sea Beauty, LaRoche Posay, Vanderbilt, Giorgio Armani, Cacharel, Lanvin, Guy Laroche, Paloma Picasso, Ralph Lauren, Matrix, Biomedic, Kérastase, Kiehl's. SUBMISSIONS Should you submit any notes, messages / billboard postings, ideas, suggestions, concepts or any other material, you are thereby assigning all your rights in it to us, and waive all moral rights therein for the term of the right, and that on a perpetual, irrevocable and world-wide basis. Consequently, you give us the right to publish, in any form, and agree that we have the right to publish the material for any type of use including, without limitation, promotional and advertising purposes. LINKING We want to provide increased value to you, our visitors. Therefore, we might offer you links to other sites on the Internet that are owned and operated by third parties and therefore not affiliated with us. As such, we have no control over these linked sites, all of which have separate terms of use, privacy and data collection practices independent of our own. Consequently, we cannot be held liable and we offer no guaranty whatsoever as to the accuracy, timeliness and completeness of the information contained on such web sites. The links which we might place on our web sites do not imply that we sponsor, endorse or are affiliated or associated with, or had been legally authorised to use any trade-mark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such sites. However, we request any feedback that you may have concerning the external links that we have placed on our web site. PRIVACY Any information that we collect concerning you is done according to our Privacy Statement : The website you are visiting is owned and operated by L'Oréal Canada Inc. L'Oréal Canada Inc. ("we", "us", "our") is committed to protecting the privacy of the personal information you provide to us. Please take a moment to read the details of our privacy statement which outlines the type of information collected on our websites, or when you submit it to us and how we use and protect it. Non-Personal Identification Information Non-personal information is information concerning the manner in which you access our websites. This information includes the type of browser you use, your computer's operating system, the name of your Internet Service Provider as well as the pages you visit and links you click. Non-personal information is automatically collected when you access our websites. Non-personal information is also used to diagnose problems with our servers, gather broad demographic information and to administer our website. Such information does not allow us to personally identify you. You may have heard of "cookies", which are small text files stored by your browser on your hard drive whose purpose is to enhance your browsing experience. We may use cookies to tailor our websites to match your interest and preferences, analyze trends, administer the site, and to facilitate the collection of personal and non-personal information, such as demographic information for aggregate use. You can configure your web browser to either refuse accepting any cookies, or prompt you before a cookie is placed on your computer. Refusal of cookies may, in some cases, prevent you from visiting certain sections of the site or from receiving personalized information when visiting the site. We also collect site measurement statistics through the use of Sagemetrics for our sites in an effort to continuously enhance your browsing experience. We may use Internet tags, navigational data, log file data, redirect tags and/or web beacons to enhance your Internet experience. This information is collected anonymously and used in the aggregate to help us provide you with the best browsing experience possible. In addition, we continuously strive to improve the way in which we promote our sites, and as such may measure the effectiveness of our promotional efforts by tracking what you clicked on to arrive at our sites. Personal information Purpose and Consent We will not collect, use or disclose personal information without your express consent, that may be given by you in writing, verbally, electronically. Please do not provide us with your personal information if you prefer that we do not collect, use or disclose your personal information. Furthermore, if you do not consent to any of these terms, please do not submit any personal information to us. The submission of your personal information or update constitutes your consent to the use of your personal information for these purposes. The purpose for which your information is collected will be identified and your information will be used only for the purpose for which it is collected unless we further obtain your consent. If you choose not to provide us with any such information, it might prevent you from participating in various promotional offers or receiving product updates and we may not be able to provide you with the product, service or information you requested. Collection of Personal Information Your personal information is unknown to us unless you voluntarily submit it. When you register with one of our divisions or brands, for example to enter our contests, join our mailing lists or become our privileged customer, you may be asked for personal information such as, but not restricted to, your contact information (name, telephone numbers, e-mail address, mailing address), date of birth, product and/or cosmetic concerns, which brands and products you use, security information (user name and password). You may also be asked additional marketing-related questions by completing questionnaires, surveys and profile data to help us better understand your needs and those of potential customers. You may also be requested to give your delivery and billing address, credit card number and expiration date when you place an order. Collection of Information from Children You must be thirteen (13) years of age or older to register with us. We do not knowingly collect any personal information from children under the age of thirteen. However, if children under the age of thirteen provide us with personal information, upon written request by a parent or legal guardian, we will delete this information from our files. Use of Personal Information We use your personal information to open, maintain, administer and service your user's account or your membership. The personal information you provide to one of our divisions or brands will be used only by authorized personnel of that division or brand for our record keeping in order to better know and understand you, respond to your needs and expectations and to contact you for various promotional purposes, such as sample offers, new product updates as well as sending you other promotional and product information with respect to that division or brand. We may also use your personal information for specific purposes, such as: product sample requests, returning a product, receiving newsletters or surveys, or notifying you that you have won a contest. If you provided us with your e-mail address, we may direct e-mail to you for specific purposes, such as receiving a welcoming e-mail to confirm registration or our e-mail newsletters. This information is also requested to verify your identity and maintain security. Furthermore, when you call our customer care center or contact our consultants with questions, inquiries or comments, your personal information is essential for us to respond to your comments or requests and make the appropriate follow-up. When you place an order with us, we collect your information to administer billing and accounting services and security measures in relation to your business with us. As well, when you inquire about a possible position and submit your resume, we collect your personal information for recruitment. Rest assured that we do not share, sell, rent, or otherwise give your personal information to any third party without your consent, unless expressly permitted by our Privacy Policy or by law. Disclosure of Personal Information You agree that we may disclose your personal information with our contractors in connection with specific services to be carried out for us, such as the maintenance and operations of our websites and databases or other reasons related to operation of our business, like sending you information or products you sign up for. The contractors are required to keep your personal information secure and confidential and must respect our privacy policy. Their use of your personal information is always restricted to the services to be carried out to us and to no other purpose than what is necessary to fulfill their contract. Rest assured that they categorically cannot share, sell, rent, or otherwise give your personal information to anyone and must keep it confidential, unless required by law. We may also share your personal information with credit reporting agencies in order to collect any unpaid amounts you owe to us. In addition, the personal information we collect during a promotion or contest can be shared with our sponsor(s) or co-sponsor(s). If you prefer not to share your personal information, you can choose not to participate in promotions and contests. Finally, you recognize that we may buy or sell corporate assets and that your personal information may be one of the transferred business asset in such transaction. Limiting Collection, Use or Disclosure of Personal Information We limit our collection of personal information to what is reasonable under the circumstances. Your data will only be used and disclosed for the purposes identified to you. Retention of Personal Information We keep your personal information as long as it is needed in order to fulfill the purposes to which you consented to and always for a reasonable period of time. We will make sure that your information is updated regularly, in order to maintain its accuracy and completeness. Security Should we keep a file concerning you, we take all security and safety measures and reasonable precautions as are appropriate to ensure the confidentiality of your file and protect your personal information both online and offline. Openness and Access If you have already submitted personal information and would like us to remove it from our records, or if you no longer wish to receive communication from us and would like to unsubscribe, or if you have registered to one of our online privileged member websites and would like to deactivate your account, you can send a request and all other comments or enquiries by writing to Privacy Officer, Legal Affairs, L'Oréal Canada Inc., 1500 University Street, Suite 600, Montreal, Quebec, H3A 3S7. In order to answer your request, you will need to indicate the name of the division as well as your full personal information. We will respond within a reasonable time. At any time, you may also access your file and the personal information held by us, review it, modify it, or correct it, by sending a written request or calling 1-888-4-LOREAL. DISCLAIMER / LIMITATION OF LIABILITY Although we strive to update and keep accurate as much as possible the information contained in our web sites, errors or omissions can occur. We make no warranty or representation, therefore, about the accuracy or completeness of the Content of this web site, or the content of any web site or external site. Our web sites, the Content, information, services and products listed in our web sites, including without limitation, text, graphics, and links, are provided "as is" and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, non-infringement, freedom from computer virus, and warranties arising from course of dealing or course of performance. We do not represent or warrant that the functions contained in our web sites will be uninterrupted or error free, that defects will be corrected or that our web sites or that the server(s) which makes our web sites available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in our web sites in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. You should not act or rely up on any of the Content without seeking the advice of a qualified professional. In no event shall we be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, even if we have been previously advised of the possibility of such damages, whether in an action under contract, negligence, civil liability, or any other theory arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. You use our web sites at your own risk and consent not to pretend otherwise. APPLICABLE LAWS This Terms of Use is governed in accordance with the laws in force in the province of Quebec and any dispute is to be submitted to a court of competent jurisdiction in the judicial district of Montreal, Province of Quebec. Should any provision of the present Terms of Use be found invalid by a court of competent jurisdiction, the incompatible provision will simply be dissociated from the rest of this Terms of Use, and the remainder remains in force. If you suffer any prejudice whatsoever or disagree in any way with the conditions of this Terms of Use, your only recourse is to leave our web sites. These Terms of Use and any and all other legal notices posted on our web sites constitute the entire agreement between you and us with respect to the use of our web sites and its content. Pour la version franaise des conditions d'utilisation, voir : http://www.fr.loreal.ca/

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